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HELP YOURSELF
resolve common problems

FAQ

TOPIC: Email

Q: I’m entering my email password, but it’s not working.

A: Due to HIPAA, email passwords expire every 90 days (unless you have manually changed it before the 90 days, which resets the 90-day countdown). To create a new password…

  • Close Outlook (desktop application)

  • Open the Outlook Web App (aka webmail), which will launch your default web browser (Chrome, Edge, Internet Explorer, etc.) and take you to the webmail login page.

  • Enter your username (ex: afmc\jpublic) & correct current password, and you’ll be prompted to change it IF you are entering the correct current password. When you get the message saying you’ve successfully changed your password, you may close the browser.

  • Relaunch Outlook (desktop application). It should automatically recognize the new password and not prompt you again. If you are prompted again, enter the password you just created and check the “Remember my login credentials” checkbox.

If all else fails, your password will have to be completely reset by calling:

  • Exceed Technologies Tupelo Office at 662-844-7373.

  • If the Tupelo Office is unavailable, call the Columbus Office at ‭662-328-8333‬.