Access Support Desk
Links to frequently used sites.
To create a desktop shortcut to any site, see FAQ below.
iSolved Time Clock
Instructions on how to create a desktop shortcut are in the FAQ below.
athenaHealth Status (check stack 57)
Outlook Web App (webmail)
S2 Netbox Door Controller (internal network access required)
resolve common problems
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Q: I’m entering my email password, but it’s not working.
A: Due to HIPAA, email passwords expire every 90 days (unless you have manually changed it before the 90 days).
To create a new password…
Close Outlook (desktop application)
Open the Outlook Web App (aka webmail), which will launch your default web browser (Chrome, Edge, Internet Explorer, etc.) and take you to the webmail login page.
Enter your username (ex: afmc\jpublic) & correct current password, and you’ll be prompted to change it IF you are entering the correct current password. When you get the message saying you’ve successfully changed your password, you may close the browser.
Relaunch Outlook (desktop application). It should automatically recognize the new password and not prompt you again. If you are prompted again, enter the password you just created and check the “Remember my login credentials” checkbox.
Q: What if I don’t know my password?
A: Use the Access Family Health Support Portal to request a password reset.
TOPIC: Desktop shortcuts
Q: How do I create a desktop shortcut to a website?
A: In CHROME:
Go to the page you want a shortcut for.
IMPORTANT: If it’s a page you login to, make sure you’re at the actual login page and not already logged in.
Click the 3 vertical dots in the top right corner of Chrome.
Click More tools.
Click Create shortcut
Give the shortcut a short but descriptive name (i.e. BCBS Login, iSolved, Webmail, etc.)
The shortcut should now be on your desktop.